Frequently Asked Questions
How do you ship live plants?
Every plant is packed in a custom-fitted box with the root ball secured and the foliage cushioned, so nothing shifts in transit. Orders ship early in the week to avoid weekends sitting in a warehouse, and each box includes a care card for the plant inside.
What if my plant arrives damaged?
We'll replace it free. Send us a photo within 7 days of delivery and we'll ship a replacement — no return needed. This covers damage in transit as well as plants that don't recover in their first few weeks with you.
I've never kept a plant alive. Where do I start?
Start with a plant matched to the light you actually have, not the one you wish you had. Every product page lists light, water and difficulty up front, and our plant care team answers questions free for as long as you own the plant — just reply to your order email.
Do I need to repot or fertilise right away?
No. Plants ship in a nutrient-charged mix that feeds them for their first 90 days, so leave them in the nursery pot while they settle. After that, repot one size up and begin a regular feeding schedule.
How long does delivery take?
Most orders arrive in 3–5 working days. You'll get a tracking link as soon as your box leaves our nursery so you can bring it inside promptly — plants do best when they're unpacked the day they land.
Are your plants safe around pets?
Some are, some aren't. Pet-safe plants are labelled on their product page, and you can filter the collection by pet-friendly if you'd rather only see those. When in doubt, ask us before you order.